The City is in need of an Enterprise Resource Planning Solution (ERP) that allows the organization to use a system of integrated applications to manage the business and automate many outdated functions related to Finance, Code Enforcement, Human Resources, Procurement and Community Development.
The City contracted with ClientFirst Consulting to perform a city-wide needs assessment regarding information technology. ClientFirst is a Technology Consulting firm with 10+ years’ experience, over 1,000 projects with over 250 public agencies focusing on government agencies, processes, protocols that ensure an efficient and practical strategic master plan. ClientFirst spent nearly twelve months reviewing the City’s operations and identifying its technology needs. On June 2015, ClientFirst presented the IT Strategic Master Plan to the Council. The Plan was adopted on July 14, 2015. The Plan recommended a replacement of the multiple departmental solutions with a modern Enterprise Resource Planning Solution.
ClientFirst discovered the need to consolidate applications and research and introduce a system that leverages all their current technology and improves their processes.The procurement of this Enterprise Resource Planning solution includes an extended business analysis that reviews all current workflow processes to ensure best practice is being used and productivity is increased. The City currently utilizes applications for Code Enforcement and Community Development that are over 20 years of age and no longer have support which causing Departments to duplicate their work, create manual custom made reports, increased manual labor, increased demand on staff which in turns lowers the quality of the City’s productivity.
Procurement issued RFP 826-17-1 for a city-wide ERP system. On December 21, 2016, the City Council approved Resolution 181-16 awarding the RFP 826-171-1 to Tyler Technologies and authorized staff to negotiate contract terms. After nine months of negotiations, final contract terms have been agreed upon. Staff is requesting authorization for the MAyor and City Clerk to execute the agreements.
Staff requests the authorization of the execution of a Software as a Service Agreement with Tyler Technologies, Inc.
The Software as a Service Agreement is for seven years at a total cost of $4,098,027.